To say 2025 was challenging for the restaurant and hospitality industry would be an understatement. The sector relies on discretionary spending, and the protracted cost-of-living crisis has placed enormous pressure on an industry still finding its post-pandemic footing.

Artificial intelligence cannot solve every challenge, but for the hotels, resorts, and restaurant groups willing to use it well, it is fast becoming the difference between a workforce that stays and one that walks out the door.

The hospitality industry is genuinely rewarding, but it is also demanding in ways that are easy to underestimate.